Policy
Privacy policy
Last updated 12 Oct 2026
This template follows Thailand's PDPA but is not legal advice. Replace the [bracketed] parts and have it checked before publishing.
Who we are
[Fresh Nest Co., Ltd.], [address]. Contact our data officer at [email].
What we collect
Name, phone, email, service address, home size, booking times and access details you give us (such as a door code), plus before-and-after photos taken inside your home.
Door codes and keys
Door codes are used only on the day and deleted from the team's chat afterwards. Keys left with us are kept in a company safe with a sign-in/sign-out log [match your real process].
Photos of your home
Used only to confirm the work and resolve issues; never used in marketing without your written consent. Kept for [90] days.
Why we use it
To deliver the service you booked, issue receipts and tax invoices as the law requires, and contact you about bookings. Marketing only with your consent.
Who we share it with
Assigned cleaners see only what they need for the job; service providers [LINE, form service, accounting]; and our insurer if there's a claim.
Your rights
Access, correct, delete, restrict, object, port your data and withdraw consent at any time via [email]; we reply within 30 days. You may complain to Thailand's PDPC.
How long we keep it
Booking data for [2] years after your last visit; accounting records as the law requires.